At Onxra, we value transparency and fairness in our dealings with investors. This Refund Policy outlines the terms under which refunds may be requested following the purchase of a property deal.
1. Cooling-Off Period
1.1. Investors are entitled to a 14-day cooling-off period from the date of purchase.
1.2. During this period, investors may conduct their own due diligence to ensure that the deal meets their requirements.
1.3. If the investor decides the deal is unsuitable within this 14-day period, a full refund will be issued upon request.
2. Refund Requests
2.1. All refund requests must be submitted in writing to start@onxra.com within the 14-day cooling-off period.
2.2. Requests must include:
- Investor’s full name
- Contact details
- Reference or description of the purchased deal
- Reason for the refund request
3. Exclusions After Cooling-Off Period
3.1. Once the 14-day cooling-off period has expired, no refunds will be issued under any circumstances.
3.2. This applies regardless of whether the investor has completed their due diligence within the cooling-off period.
4. Processing Refunds
4.1. Refunds will be processed within 10 working days of approval.
4.2. Refunds will be made via the original payment method used at the time of purchase.
4.3. Any associated bank or transaction fees are non-refundable.
5. Investor Responsibility
5.1. It is the responsibility of the investor to carry out all necessary due diligence within the 14-day cooling-off period.
5.2. Onxra provides deal information in good faith but does not guarantee investment outcomes, returns, or suitability.
6. Legal Rights
6.1. This Refund Policy does not affect your statutory rights under UK consumer law.
📧 Contact for Refunds: hello@onxra.com
📞 Phone: 07397 870141